Non-faulty items
For change of mind or incorrect choice purchases, you can return your item to iCollection within 14 days of purchase. 

iCollection will charge a restocking fee of 20% of the value of the item for any change of mind or incorrect choice purchases, and this will be deducted from the refund amount. Also, any shipping costs you incurred (that is, where ‘free shipping’ was not specified) when the item was initially sent to you will not be refunded.

If the item returned is damaged (excluding faulty items) or not in brand new and unopened condition, iCollection reserves the right to refuse to issue a refund. iCollection may, at our sole discretion, proceed with a refund but will deduct a further 20% off from the purchase price.

Faulty items
If you consider that there is a fault or defect with any item, please return the item to iCollection within a reasonable time of purchase for assessment.
If the item is found to be faulty then you may request:

• A replacement of the item; or

• iCollection to assist in making a claim under any warranty which applies to the item.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Unless otherwise specified in the item description, on or in the item packaging or in written material provided with the item, iCollection will replace any item with a manufacturing defect within 12 months of the date of purchase. This warranty does not cover:

• Any exclusions outlined in the manufacturer’s warranty which apply to the item;

• Accidental misuse, deliberate misuse or unauthorised alterations;

• Accidental damage;

• Liquid penetration;

• Rust or corrosion;

• Cosmetic damage;

• Reasonable wear and tear.

The benefits under our warranty are in addition to other rights and remedies under applicable law in relation to the goods.
If the item is not found to be faulty then you will be responsible for all shipping and handling costs incurred by iCollection to resend the item to you. The item will only be resent to you after these costs are received in full by iCollection as cleared funds.

Item not what you ordered
In the unlikely event that iCollection sends you an item which is not what you ordered, please contact us within 2 business days of receiving your item at sales@i-collection.com.au so that we can rectify this for you.